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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: 8isim on December 16, 2016, 11:27:58 AM

Title: Negotiated logout/ Smart logout
Post by: 8isim on December 16, 2016, 11:27:58 AM

Dear all,
I'm trying to activate a feature called "Smart logout" or "Negotiated logout" which ensures that an agent is not logged out of a campaign until all calls that were assigned to the agent are returned to the calling list or are completed by the agent. The problem is that there is no much information on how to activate it. I understood that “call_wait_connected_timeout” option on OCS controls the max timeout between the time when an agent wants to logout and actual logout. But this option doesn't activate Smart logout, only tunes it.

So, does anyone know how Smart logout can be activated?

Title: Re: Negotiated logout/ Smart logout
Post by: Fra on December 16, 2016, 12:36:38 PM

Smart / negotiated logout is not an option which you 'activate', but rather a protocol which needs embedding in the agent desktop you use.
You can find the relevant details in the Outbound Contact Reference manual, Communication Protocols section (see Agent Logout).