Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on December 20, 2016, 02:08:31 PM

Title: DNIS in the Call Outbound
Post by: anandapriyan on December 20, 2016, 02:08:31 PM

Dear Team,

In the Call Inbound :

DNIS - Agent ID (or) Extension
ANI -- Customer Telephone number.

Similarly for the Call Outbound. Whether this will be the Correct  ?

DNIS --> Customer Telephone number
ANI -->  Agent ID (or) Extension Agent Extension

Kindly looking Forward for your suggestions.

Thanks,
Anandapriyan.R

Title: Re: DNIS in the Call Outbound
Post by: Kubig on December 20, 2016, 02:50:28 PM

ANI is not existing for outbound calls. There is only DNIS (calling nr) and ThisDN (DN of the source, in almost cases Agent's DN)

Title: Re: DNIS in the Call Outbound
Post by: anandapriyan on December 20, 2016, 02:55:00 PM

Thanks for your reply,

And here [b]DNIS [/b]is not populated for the Outbound Calls, Is there any reason. ?

Title: Re: DNIS in the Call Outbound
Post by: Kubig on December 20, 2016, 03:01:15 PM

You did not read properly. DNIS is propagated for outbound calls as well - this field contains called number.

Title: Re: DNIS in the Call Outbound
Post by: anandapriyan on December 20, 2016, 03:09:54 PM

Sorry for the Question Above described, I will described the Question in detail below.

In one scenario, I can't able to view the [b]DNIS [/b]for the Outbound Calls, It is empty.

Can you please tell me the reason for  the DNIS not present ?.

Title: Re: DNIS in the Call Outbound
Post by: cavagnaro on December 21, 2016, 12:39:53 AM

Without logs kinda tricky
Manual outbound call? Dialer? Which dialer?
OtherDN is present?
Outbound is public call or internal call?

Title: Re: DNIS in the Call Outbound
Post by: eduardosaito on January 07, 2017, 11:57:31 AM

As for ANI, it will show your Trunk Group name. (for outbound campaigns ofc , not manual dialing)

About the DNIS, maybe you are looking at a user data dnis that is empty and not looking at AttributeDNIS.