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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on December 28, 2016, 03:44:04 PM

Title: Values not get updated in The Capacity pane in the CCPulse -- Issue Solved
Post by: anandapriyan on December 28, 2016, 03:44:04 PM

Hi team,

In the [b]CCPulse [/b] application, No values are getting viewed in the [b]Capacity [/b]pane.
In the CME, Under CCPulse configuration application,
Under workspaces i have set the following conditions.

Enable Agent Capacity            -- True.
Enable Agent Capacity status  -- True.

The capacity pane is shown as empty. Kindly looking for your suggestions.

Title: Re: Values not get updated in The Capacity pane in the CCPulse
Post by: cavagnaro on December 28, 2016, 10:28:30 PM

Which StatServer version you are running?

Enviado de meu E6633 usando Tapatalk

Title: Re: Values not get updated in The Capacity pane in the CCPulse
Post by: anandapriyan on December 29, 2016, 07:20:53 AM

We are using stat server version 8.1.100.11.

Title: Re: Values not get updated in The Capacity pane in the CCPulse
Post by: anandapriyan on January 06, 2017, 11:31:54 AM

Team,

Is there any updates regarding capacity pane in the CCPulse

Title: Re: Values not get updated in The Capacity pane in the CCPulse
Post by: Kubig on January 06, 2017, 11:39:45 AM

Just to make sure, did you configure and applied the Capacity rule(s)?

Title: Re: Values not get updated in The Capacity pane in the CCPulse -- Issue solved
Post by: anandapriyan on January 06, 2017, 12:30:26 PM

Team,

The [b]issue[/b] has been resolved and it is working [b]fine[/b] now.

When the call comes to the particular agent and has been accepted.

We need to right click on the particular agent and select [b]Monitor Extended status[/b].

It will displays the [b]agent[/b] [b]capacity[/b] in the[b] capacity pane.[/b]