Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on December 29, 2016, 01:34:29 PM

Title: Configuration server disconnected repeatedly
Post by: anandapriyan on December 29, 2016, 01:34:29 PM

Team,

In our lab environment, the [b]configuration server[/b] gets disconnected repeatedly. And in the CME it display message as
Reconnected to configuration server. Aborted session is [b]restored[/b].

Sometimes it displays as Aborted session [b]cannot be restored[/b]. Kindly looking forward your suggestions.

Thanks,
Anandapriyan. R

Title: Re: Configuration server disconnected repeatedly
Post by: cavagnaro on December 29, 2016, 03:48:47 PM

Check logs... Cfgserver logs, dbserver logs if dbserver is used.
..basic steps

Enviado de meu E6633 usando Tapatalk

Title: Re: Configuration server disconnected repeatedly
Post by: anandapriyan on December 30, 2016, 10:28:40 AM

In config logs and Db server logs, it is mentioned as the [b]Error while retrieving backup config server info.[/b].
And in the CME. The configuration server does not have [b]backup server[/b], whether this is the problem for that issue?

Title: Re: Configuration server disconnected repeatedly
Post by: catanirex on December 30, 2016, 01:51:03 PM

Firewall between configserver and database that disconnects idleing sessions?

Title: Re: Configuration server disconnected repeatedly
Post by: n3vek7 on January 03, 2017, 05:12:57 PM

Show us some logs of confServ(at least), it will help... for now, it could be network, configuration, etc... can't help with the details you provided.
Is there a frequency for those disconnection? each 60 sec, 60 min, 30 min ? By default, most firewalls are set to 60 minutes, it may be a reason for the disconnection. Also, you may want to set an ADDP between confServ and DB Server CFG.