Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gautham on January 02, 2017, 06:49:40 AM

Title: Predictive dialing without agent.
Post by: Gautham on January 02, 2017, 06:49:40 AM

Hi Friends,

I need to dial records in Predictive mode without an agent. Is there any way to start Predictive dialing without agent? Kindly help me.

Thanks,
Gowtham

Title: Re: Predictive dialing without agent.
Post by: Kubig on January 02, 2017, 08:54:11 AM

User Predictive GVP mode.

Title: Re: Predictive dialing without agent.
Post by: jamesmurphyau on January 02, 2017, 09:46:05 AM

Do you need to start a predictive campaign without agents, or do you need to be able to make outbound calls without agents? If you need to be able to make calls and want them to be handled by a routing strategy, you can use the URS Web API to initiate the call and send it to a route point (RequestMakePredictiveCall)