Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Zygis on January 01, 1970, 12:00:00 AM

Title: CCPulse
Post by: Zygis on January 01, 1970, 12:00:00 AM

Hello,
CCPulse and CCA not showing statistic about Virtual queue, Where can be the problem?
Lisences we have enough, object of virtual queues are created.

Title: CCPulse
Post by: Tony Tillyer on January 01, 1970, 12:00:00 AM

Check your Virtual Queue name is actually associated and in use on your Strategy it is possible that you may *think* you have added in a VQ, but it may actually be a Queue or Route Point you are using.

HopeThisHelps?