Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on January 15, 2017, 01:49:58 PM

Title: Internal Call is hang up after 32 seconds
Post by: najwan on January 15, 2017, 01:49:58 PM

I have one VM running genesys components and we are using orchectrator  and composer.
When placing a call between 2 agents running IWS and eye beam call is dropped after 32 sec.
please I need your help just to guide me if we are missing any configuration

Title: Re: Internal Call is hang up after 32 seconds
Post by: cavagnaro on January 15, 2017, 02:28:39 PM

Logs...check your server configuration based on name resolution, you need correct DNS server names configuration or just use IP address


Enviado de meu E6633 usando Tapatalk

Title: Re: Internal Call is hang up after 32 seconds
Post by: najwan on January 16, 2017, 12:26:43 PM

Hi Cavagnaro and thank for replying

I cant paste the logs file it is exceeding the quota allowed where i can attach the logs to check it if u don't mind?

Title: Re: Internal Call is hang up after 32 seconds
Post by: genesysguru on January 16, 2017, 12:34:14 PM

Hi,

32s is a magic number (T1) in the SIP world! I suspect that there is no response to the SIP INVITE or something like that. Run a Wireshark trace and capture SIP traffic to diagnose further.

Regards
Craig

Title: Re: Internal Call is hang up after 32 seconds
Post by: cavagnaro on January 16, 2017, 01:34:58 PM

[quote author=najwan link=topic=10081.msg45699#msg45699 date=1484569603]
Hi Cavagnaro and thank for replying

I cant paste the logs file it is exceeding the quota allowed where i can attach the logs to check it if u don't mind?
[/quote]

Attach them to a public storage site which don't require user registration. Then someone can download it easily

Title: Re: Internal Call is hang up after 32 seconds
Post by: najwan on January 16, 2017, 02:21:55 PM

Guys below is the sip server logs link

https://www.dropbox.com/s/1i7crblo7rgrrkl/sip_logs.20170115_155021_838.log?dl=0

Title: Re: Internal Call is hang up after 32 seconds
Post by: victor on January 17, 2017, 01:50:13 AM

Hey,

looks like SIP reply does not have the right URI. Thus, it is dropping the call.

Title: Re: Internal Call is hang up after 32 seconds
Post by: genesysguru on January 17, 2017, 12:03:41 PM

Try enabling G.711 on eye beam.