Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vedgenesys on January 20, 2017, 08:09:25 AM

Title: wan to disable personal call back option in workspace
Post by: vedgenesys on January 20, 2017, 08:09:25 AM

Hello friends,
I am new to genesys framework. There is a requirement of disabling a personal callback option from reschedule callback popup in IWS. please help me out from this.
Thanks in advance.

Title: Re: wan to disable personal call back option in workspace
Post by: cavagnaro on January 20, 2017, 01:51:20 PM

If on IWS/WDE you will need to customize the application by coding on it. No setting will disable it by default.
You can disable whole reschedule tho:

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundCampaignPrivileges

Title: Re: wan to disable personal call back option in workspace
Post by: vedgenesys on January 23, 2017, 05:31:31 AM

Thanks cavagnaro for your reply. It is in IWS. actually, I dont have access for the documents. expecting more info from you.... if you can ?

Title: Re: wan to disable personal call back option in workspace
Post by: cavagnaro on January 23, 2017, 10:35:59 AM

From me? Like what?


Enviado de meu E6633 usando Tapatalk

Title: Re: wan to disable personal call back option in workspace
Post by: daniel_san on January 27, 2017, 12:19:19 PM

You can maybe use that option:

https://docs.genesys.com/Documentation/IW/8.5.1/Dep/OutboundOptions

outbound.callback-types

[Added: 8.5.115.17]

Default Value: personal,campaign
Valid Values: A comma separated list of callback types from the following list: personal, campaign
Changes take effect: At the next interaction
Description: Specifies whether an agent can select a personal callback or a campaign callback when rescheduling an Outbound campaign record, or whether all callbacks are either personal or campaign. This option can be overridden by a routing strategy, as described in Overriding Options by Using a Routing Strategy.