Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: rgarcia on January 20, 2017, 02:59:50 PM

Title: Composer Prompt block PAUSE
Post by: rgarcia on January 20, 2017, 02:59:50 PM

Hi guys,
    Does anybody know how to pause exectution of composer callflow during the prompt play? I mean, when I arrive to a promt block the audoi file or TTS is played but the execution of the flows continues and try to do the following actions (log, WS consult...). I need to wait until prompt finish to continue with the other blocks in order to register that block as "Final Block" in case of hung up during the voice guide.
Hope you to understand the issue and many thanks for your help.

Title: Re: Composer Prompt block PAUSE
Post by: jerry_jeremiah on September 06, 2017, 02:36:51 AM

In the properties of the Prompt Block there is an "Immediate Playback" property that can be set to true or false.  If set to true it does NOT queue the audio - it plays it during the execution of the Prompt Block.