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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on January 23, 2017, 11:59:16 AM

Title: Genesys not able to publish workflow to routing point
Post by: najwan on January 23, 2017, 11:59:16 AM

We created a workflow using composer to route a call reaching to specific a routing point to an Agent group.
Workflow is validated, code is generated and published and workflow is successfully published to the configuration server and workflow is manually deployed on the tomcat server version 6.

When following the orchestration server to configure the options

Below is the routing point configuration options:

[default]
monitor_calls=true

[orchestration]
application=script:Routing001.default.defaultWorkflow

[URS]
Loaded=01/05/2017 09:47:25 AM
Loaded by=default

The script generated has the below options configuration:

[__COMPOSER__]
last_updated=Mon Jan 23 13:31:41 AST 2017
owner_diagram=default
owner_project=Routing001
owner_uuid=e80ce1dd-3616-4f37-8088-e6380c523095
source=composer

[Application]
scxmlname=default.defaultWorkflow
url=http://GENDEC:8080/Routing001/src-gen/IPD_default_defaultWorkflow.scxml

[ApplicationParms]
context_management_services_password=
context_management_services_url=<Context Services preferences not set>
context_management_services_username=
gre_url=
ors_url=http://host:port

Following the orchestration server deployment we have to publish the script over the DN from genesys administrator by assigning the DN  to the enhanced routing script but unfortunately when trying to add DNs none is found as shown below:

https://www.dropbox.com/s/ydcsjol58ql503h/DN.png?dl=0



Please your help is appreciated and thanks in advance.

Title: Re: Genesys not able to publish workflow to routing point
Post by: najwan on January 26, 2017, 08:22:12 AM

Dears any hint regarding my issues M still stuck on it just i would appreciate if u can provide a troubleshooting approach.

Title: Re: Genesys not able to publish workflow to routing point
Post by: Kubig on January 26, 2017, 09:00:54 AM

Did you create any routing point (to load the strategy on it)?

Title: Re: Genesys not able to publish workflow to routing point
Post by: najwan on January 26, 2017, 09:08:26 AM

Hi Kubig thanks for your reply

Yes we created a routing point having the below configuration:

[default]
monitor_calls=true

[orchestration]
application=http://gendec:8080/Routing001/src-gen/IPD_default_defaultWorkflow.scxml

[URS]
Loaded=01/05/2017 09:47:25 AM
Loaded by=default


And the URL is browsable

moreover below is the routing script configuration:

[__COMPOSER__]
last_updated=Mon Jan 23 13:31:41 AST 2017
owner_diagram=default
owner_project=Routing001
owner_uuid=e80ce1dd-3616-4f37-8088-e6380c523095
source=composer

[Application]
scxmlname=default.defaultWorkflow
url=http://GENDEC:8080/Routing001/src-gen/IPD_default_defaultWorkflow.scxml

[ApplicationParms]
context_management_services_password=
context_management_services_url=<Context Services preferences not set>
context_management_services_username=
gre_url=
ors_url=http://host:port


i will be grateful if u can share with a routing script configuration u already have to compare to mine

Title: Re: Genesys not able to publish workflow to routing point
Post by: msrc1234 on February 02, 2017, 09:59:42 PM

ON route DN annex
add__ROUTER__ section
add option
strategy =ORS

seee if that works