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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kny on January 23, 2017, 01:03:50 PM

Title: [SOLVED]Question on GAX 8.5
Post by: kny on January 23, 2017, 01:03:50 PM

Hi,
I have a problem when starting GAX. I get the following error:

Cannot find method stopwinservice in class Gax Main.

Can anyone helo me on this?

Thanks

Title: Re: Question on GAX 8.5
Post by: Kubig on January 23, 2017, 01:42:31 PM

What version of GAAX are you using (and what version of JRE)? Try to post whole fragment of logs covering the issue.

Title: Re: Question on GAX 8.5
Post by: kny on January 24, 2017, 10:51:26 AM

GAX Version: 8.5.230.03]
JRE: 8u65
here is my log:
11:48:28: Starting logging to file ...

11:48:28: Current working folder=D:\Apps\SYGE\GCTI\gax

11:48:28: Starting application Java Server Starter. Version 8.1.000.02

11:48:28: Copyright (c) 2000-2011 Genesys Telecommunications Laboratories Inc.

11:48:28: Current date is 2017-01-24

11:48:28: Now will try to read the file D:\Apps\SYGE\GCTI\gax\JavaServerStarter.ini

11:48:28: Reading options from section [Service]

11:48:28: AppTitle=Genesys Administrator Extension

11:48:28: AppVersion=8.5.230.03

11:48:28: JVMPath=C:\java\Jr8\bin\server\jvm.dll

11:48:28: MainClass=GaxMain

11:48:28: EventHandlerMethod=stopWinService

11:48:28: Reading args from section [JavaArgs]:

11:48:28:  Warning: no args were found

11:48:28: Arg <-Djava.class.path> does NOT exists - will read section [Djava.class.path]:

11:48:28: gax.war

11:48:28: Adding -Djava.class.path=-Djava.class.path=;gax.war

11:48:28: Application is starting as Windows Service with name: GAX64

11:48:28: Reading application startup parameters:

11:48:28: -immediate

11:48:28: Setting service_synchronize_state = SCS_APP_STATUS_INITIALIZING

11:48:29: Loaded JVM library: C:\java\Jr8\bin\server\jvm.dll

11:48:29: Created JVM instance: jvm_args.version = JNI_VERSION_1_2, ignoreUnrecognized = TRUE

11:48:30: Setting ConsoleCtrlHandler processing...

11:48:30: ***************************************************

11:48:30: *****  JVM was delegated control - running  *****

11:48:30: ***************************************************

11:48:31: Warning: Exception during CallStaticVoidMethod(main_jclass, main_mthd, app_arg)

11:48:31: Shutdown started, calling g_shutdown() ...

11:48:31: Starting application shutdown

11:48:31: Setting service_synchronize_state = SCS_APP_STATUS_STOP_PENDING

11:48:31: Shutdown running: Current thread was attached

11:48:31: Error: Cannot find method <stopWinService> in class: GaxMain

Title: Re: Question on GAX 8.5
Post by: kny on January 24, 2017, 11:20:28 AM

It works now I changed java versions.