Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on January 24, 2017, 03:06:40 PM
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Hi guys
I've been asked for an ASR application and kinda missing the Grammar definition here.
Idea is customer to speak the store name and we will transfer to its extension. As you can guess, there are like 200 stores and names can vary.
Example:
Iphone Store or Apple Store or Mac Store
So, searching found this grammar:
[code]
1 <grammar type="application/x-nuance-gsl" mode="voice">
2 <![CDATA[
3 [
4 [bob kirin (?the ?big ?fat boss)] {<worker "8 3 0 6">}
5 [(roger whitney) whitney] {<worker "9 2 3 4">}
6 [wilma rudolph] {<worker "8 1 2 1">}
7 [(roger rabbit) rabbit] {<worker "9 2 3 8 8">}
8 [customer service (?i *really ?need help) ] {<worker "6 2 3 7">}
9 ]
10 ]]>
11 </grammar>
[/code]
Does GVP/MCP supports this?
If not, which altertanives do you know I could use?
Thanks