Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Campfire on January 31, 2017, 04:41:08 AM

Title: HTML Signature in Eservices Manager
Post by: Campfire on January 31, 2017, 04:41:08 AM

Hi Guys,

I have a problem setting up the HTML signature using Eservices Manager Plug in for GAX.

1) Have Set up the signature in directory Sigantures\Signature\Signature
2) Configured the email.siganture option of WDE to 'response:Sigantures\Signature\Signature'

Error message showing Error Inserting signature. The response is not found in Standard response Library.

What am I missing here? How do I make WDE to pick this response?

Title: Re: HTML Signature in Eservices Manager
Post by: cavagnaro on January 31, 2017, 01:46:06 PM

Check WDE logs, you will see from where it is trying to get it. Using which language on MRC

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Title: Re: HTML Signature in Eservices Manager
Post by: Campfire on January 31, 2017, 05:43:58 PM

Cavagnaro.. thanks for the response.. its working after changing the permission and active date of the standard response.