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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on January 31, 2017, 11:14:23 AM

Title: T-Server 7.5, Avaya CM3 (S8700), H.323: Call Released by Customer or by Agent?
Post by: Gef Buneri on January 31, 2017, 11:14:23 AM

Hi all; searched forum, but did not found nothing similar to my scenario (as in subject).


Any clue/doc reference?


Best regards,

Gef.

Title: Re: T-Server 7.5, Avaya CM3 (S8700), H.323: Call Released by Customer or by Agent?
Post by: cavagnaro on January 31, 2017, 01:44:42 PM

Only available at release 8 of some Tservers and depends if your PBX can send that info too. 7.5 no way

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Title: Re: T-Server 7.5, Avaya CM3 (S8700), H.323: Call Released by Customer or by Agent?
Post by: Gef Buneri on January 31, 2017, 01:46:33 PM

Thanks Cav. No way to desume the origin of the EnventReleased from party request sequence in TServer logs? (i.e. the first member who requests the release, is the real requestor).

Title: Re: T-Server 7.5, Avaya CM3 (S8700), H.323: Call Released by Customer or by Agent?
Post by: cavagnaro on January 31, 2017, 04:52:45 PM

In logs? Well will be the one who sends the EventRelease first. If comes from PBX then customer released first, if comes from agent side then agent released first.

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Title: Re: T-Server 7.5, Avaya CM3 (S8700), H.323: Call Released by Customer or by Agent?
Post by: Gef Buneri on February 01, 2017, 11:35:57 AM

Fine, thx.