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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: gen_den on February 04, 2017, 04:50:51 PM

Title: Genesys Social Engagment Twitter channel issue
Post by: gen_den on February 04, 2017, 04:50:51 PM

Hi Experts,

I have a SMserver 8.5.101.15 deployed in my lab. I am able to get the Twitter Interactions from GSA (Genesys Cloud ) to my Social Messaging server.
I am getting below error in SM logs whenever I get Twitter Interaction:

2017-02-04T22:15:10.084 Std 42401 (channel-twitter-Nordic_Twitter).(Pltfm.Cloud Data Fetcher.processData): error... Failed to process item. Got error:
*** Start of Trace ***
java.lang.NullPointerException
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.skipOwnMsg(TwitterCloudDataInterface.java:378)
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.procStatus(TwitterCloudDataInterface.java:207)
at com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.processGSAEntity(TwitterCloudDataInterface.java:78)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processItem(CloudDataMonitor.java:174)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processBatch(CloudDataMonitor.java:193)
at com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.run(CloudDataMonitor.java:291)
*** End of Trace *** StackTrace is: com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.skipOwnMsg(TwitterCloudDataInterface.java:378)
com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.procStatus(TwitterCloudDataInterface.java:207)
com.genesyslab.mcr.smserver.channel.twitter.cloud.TwitterCloudDataInterface.processGSAEntity(TwitterCloudDataInterface.java:78)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processItem(CloudDataMonitor.java:174)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.processBatch(CloudDataMonitor.java:193)
com.genesyslab.mcr.smserver.channel.common.CloudDataMonitor.run(CloudDataMonitor.java:291)

Twitter Channel is initialized successfully , i can see in logs, but not sure why i am getting this error.

can you please advise?

Title: Re: Genesys Social Engagment Twitter channel issue
Post by: cavagnaro on February 04, 2017, 05:50:47 PM

You have both SM and twitter plug-in last versions, correct?

Enviado de meu E6633 usando Tapatalk

Title: Re: Genesys Social Engagment Twitter channel issue
Post by: gen_den on February 04, 2017, 06:43:02 PM

Hi ,

Thank you for reply.

Yes i have the latest

Twitter Cloud API driver is 8.5.400.53 & SM server is 8.5.101.19. This is the latest available on Genesys site.

Any other check I should do?