Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Melody on February 09, 2017, 06:54:14 AM

Title: Config changes not reflecting in ICON DB and Infomart DB
Post by: Melody on February 09, 2017, 06:54:14 AM

Hi All,

The changes what ever we make to person object in CME is not reflecting in ICON DB as well as infomart DB. It is updated in CFG DB.
Because of this the reports are not displaying the correct name for the agents.
We restarted the DB server ICON application to see if it will reestablish the connection. But we ended up with the below error.

WARNING: Unable to bind server to 4051, rebind scheduled in 10 seconds

Any help with this issue is greatly appreciated.

Thanks you in advance!!

Title: Re: Config changes not reflecting in ICON DB and Infomart DB
Post by: cavagnaro on February 09, 2017, 02:51:59 PM

That port is already used, configure it correctly with a free port.