Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on February 10, 2017, 02:55:13 PM

Title: workbin and agent group
Post by: Shooter on February 10, 2017, 02:55:13 PM

Hi All,

Can someone please help me out and tell me how can I map an agent group with IWS/WDE workbin, so that emails can be triggered to an agent group?

Title: Re: workbin and agent group
Post by: cavagnaro on February 10, 2017, 04:03:39 PM

Can you please describe a little bit better your request? All routing rules are done on the IRD Business Designer