Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: FrankBlack_MX on February 10, 2017, 06:23:43 PM

Title: Unplanned Solution Status Change
Post by: FrankBlack_MX on February 10, 2017, 06:23:43 PM

I have a issue whit de GVP:

Text Active Alarm "Unplanned Solution Status Change" Created
CAT Major
AC_DBID 109
AC_NAME Unplanned Solution Status Change
AC_DESCR Solution status has changed from Started to Pending without any requests to stop the Solution. This may indicate a failure of one of the Solution components.
RSN LOGMESSAGE
LM_ID 10385
LM_TEXT Solution 'GVP' non-planned change of state from Started to Pending

I startup the service manual to clear this alarm. Any ideas the cause?

Regards

Title: Re: Unplanned Solution Status Change
Post by: cavagnaro on February 10, 2017, 06:45:07 PM

"I startup the service manual to clear this alarm."

Which service?? That is the issue...a service part of the Solution went down...investigate why is that happenning