Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on February 12, 2017, 11:51:36 AM

Title: GVP related questions
Post by: mic on February 12, 2017, 11:51:36 AM

i am new to the whole CTI and contact centre knowledge, but i find it very interesting and challenging.
i have some questions about GVP:

1-what are the required DNs' types to make GVP works for inbound/outbound calls?
2-is it ok if i created more than one DN of the same type(ie: Voice over IP Service)?
3-what are the required DN configurations and from where can i import them?
4-what are the resources that can help me to know how to read the log files of each component?

i really appreciate your patience and share of your knowledge and experience....thanks.

Title: Re: GVP related questions
Post by: cavagnaro on February 12, 2017, 04:12:03 PM

1. Read documentation, it is all in there.
2. What for?
3. Read documentation.
4. Training and documentation

Mister, we are not parrots to repeat all what is already documented. If you have a doubt or issue after performing a specific action, then we will be glad to help.

Check SIP SERVER, GVP and Outbound guides. All is in there.



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