Genesys CTI User Forum
Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ahmdkrm on February 12, 2017, 04:12:41 PM
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Hi every one.
When I try to build the following schedule I always face failure
5 Days from 8 AM
5 Days from 9 AM
5 Days from 11 AM
4 Days from 12 PM
1 Days from 2 PM
Noting that:
Planning period is 28 days.
2 Days off per week.
Synchronization is set to 0 hours in the contract on all days except before day off.
Shift 2 PM is set to be before day off