Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ldreh on February 15, 2017, 02:54:32 PM

Title: Need Proactive Routing Solution Guide
Post by: ldreh on February 15, 2017, 02:54:32 PM

Hello Everyone!

First at all, many thanks for the job done here, i'm a regular reader of the forum and it helped me a lot of times.

I'm looking for the "Genesys Proactive Routing Solution Guide", i can't find it in the customer care and i saw in another post that it explains how to deploy proactive with emails.

Can anyone send it to me by mail or give me a link to download it?

Thanks!!

Title: Re: Need Proactive Routing Solution Guide
Post by: cavagnaro on February 15, 2017, 05:05:24 PM

https://docs.genesys.com/Special:Repository/80g_sg-pc.pdf?id=bafe2193-3f23-4e81-a3b0-bcc7700338f3

Doc site has a Search function BTW

Title: Re: Need Proactive Routing Solution Guide
Post by: ldreh on February 15, 2017, 05:30:38 PM

Hello! Not Proactive "Contact" Solution Guide, I need Proactive "Routing" Solution Guide! For Outbound Email deploy.

The one mentioned in this topic: http://www.sggu.com/smf/index.php/topic,6564.0.html

Title: Re: Need Proactive Routing Solution Guide
Post by: cavagnaro on February 15, 2017, 05:46:20 PM

Well...this is bad, that doc seems to be gone...
I'd open an eSR on Genesys asking for it. Should be there, many guides still refence it but no live link...

Title: Re: Need Proactive Routing Solution Guide
Post by: ldreh on February 15, 2017, 06:09:48 PM

Ok, I'll try. I'll let you know what answer they give to me.

Title: Re: Need Proactive Routing Solution Guide
Post by: ldreh on March 10, 2017, 01:09:52 AM

And here it is!

http://www.mediafire.com/file/54rjtkh8xry63s8/Proactive_Routing_Solution_Guide_7.6.pdf

Regards.

Title: Re: Need Proactive Routing Solution Guide
Post by: caractacus on March 30, 2017, 07:13:19 AM

It is back on the Genesys Documentation Portal now, under Outbound Contact - 7.6