Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on February 16, 2017, 06:50:05 AM

Title: Genesys Composer Branching Block
Post by: najwan on February 16, 2017, 06:50:05 AM

Hi I am new to composer and I am trying to build a simple java project using a branching block that consists when incoming to a route point
with a specific ANI the call will be routed to a specific Target (Agent1) and all other call will to another target (agent2).

For this purpose we created a branching block with condition: Condition1=  system.ANI=='86635533'

The issue we are facing that all calls are routed to agent 2 regardless of the ANI dialing the routing point.
Can someone explain if we are missing something or whether the syntax iswrong...

Title: Re: Genesys Composer Branching Block
Post by: cavagnaro on February 16, 2017, 10:59:56 AM

Check MCP logs...how in earth we can know your data and info available for the vxml take that decision

Enviado de meu E6633 usando Tapatalk

Title: Re: Genesys Composer Branching Block
Post by: aravind_mano on February 16, 2017, 03:16:52 PM

Syntax is correct.

1. Check the target properties in composer workflow.
2. Check the generated scxml file to ensure the Agent1 is selected in target. If not generate the workflow again.
3. Final option, check the URS or ORS logs.

Title: Re: Genesys Composer Branching Block
Post by: gen_den on February 16, 2017, 05:16:19 PM

Please check if ANI attribute is enabled in SIP server options, i am not sure if by default its enabled for Internal or Inbound calls only.

Title: Re: Genesys Composer Branching Block
Post by: livinginnj on March 04, 2017, 03:10:29 AM

The condition should be AppState.ANI