Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Leonxxx86 on February 17, 2017, 01:42:08 AM

Title: IWS/WDE question - failover to backup
Post by: Leonxxx86 on February 17, 2017, 01:42:08 AM

Hi All,

Can you please advise why IWS/WDE doesn't disconnect when T server failover from primary to backup? What is the mechanism in these two softphones that prevent it from disconnect? Thanks

Title: Re: IWS/WDE question - failover to backup
Post by: cavagnaro on February 17, 2017, 02:14:35 AM

Which TServer?
Which type of redundancy?
If hot, why should it disconnect?

Title: Re: IWS/WDE question - failover to backup
Post by: Leonxxx86 on February 19, 2017, 10:15:24 PM

CUCM T server, it fail over because of slow network / disconnection, hot standby. I just wonder how IWS understand that t server has failed over and it still function. thanks

Title: Re: IWS/WDE question - failover to backup
Post by: Kubig on February 20, 2017, 06:33:53 AM

Based on T-Lib event communication