Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on February 21, 2017, 09:32:35 AM

Title: [SOLVED] CCPulse 7.5 wizards buttons disabled using a superadmin access.
Post by: Gef Buneri on February 21, 2017, 09:32:35 AM

Hi all, as in subject if I use a super administrator login, I can do everything, but can't use wizards in CCPulse (template wiz., import/export, etc.), 'cause they are greyed out.

[img]http://web.tiscali.it/modifiche/ccpulse_0001.png[/img]


Regards.

Title: Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
Post by: Tambo on February 21, 2017, 11:14:39 AM

check your object permission in the security tab of your CCPulse application, it may only have read only access

Title: Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
Post by: catanirex on February 21, 2017, 11:52:39 AM

You need the RANK CCP Administrator on the person object in CME.

It has nothing to do with access groups.

Title: Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
Post by: Gef Buneri on February 22, 2017, 11:25:31 AM

Thx guys, I'll check.

G.

Title: Re: CCPulse 7.5 wizards buttons disabled using a superadmin access.
Post by: Gef Buneri on February 22, 2017, 02:38:16 PM

sweeeet... was the "ccp admin rank" in person; all working as a charm. Thanks a lot Catanirex.