Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on February 21, 2017, 01:15:50 PM

Title: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: mic on February 21, 2017, 01:15:50 PM

there is a conflict between the port number of the sip server and the sipend point which makes the Workspace desktop edition can't register to the sipendpoint and behaves in a strange way when it recieves a call.
so how can i change the port number of the sipend point?
Workspace desktop edition 8.5.1
Sipendpoint 8.5.1

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: Kubig on February 21, 2017, 01:41:05 PM

You can configure it in general on WDE application object (options started with prefix sipendpoint) or directly within the WDE SE configuration file.

In general, the WDE SE is configured with range of SIP port, so it should not be in a conflict.

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: mic on February 21, 2017, 01:54:38 PM

do you mean this range
<setting name="sip_port_min" value="5060"/>
          <setting name="sip_port_max" value="5080"/>
in a file named SipEndpoint.config??

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: Kubig on February 21, 2017, 02:28:15 PM

Yes, but it is better to configure it on general level (ie on WDE application object level). I have answered to you on Genesys community forum as well :)

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: mic on February 21, 2017, 02:48:28 PM

i changed the port range of the Sip end point  in the file named SipEndpoint.config, and i restarted the Sip end point, the Workspace worked just fine.
note: the only option that shows a port number in the Workspace object and starts with sipendpoint is "sipendpoint.standalone.port" and it's default value is 8000 and it's description is "Specifies the port number of the SIP Endpoint Http service.
Valid: An integer value
Default: 8000
Effective: When the application is started or restarted."
but thank you so much for your great help, your advice was so helpful and efficient.

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: Kubig on February 21, 2017, 02:56:11 PM

There are options:

[list]
[li]sipendpoint.policy.endpoint.sip_port_min[/li]
[li]sipendpoint.policy.endpoint.sip_port_max[/li]
[/list]

In case you do not see them, you did not import the template for WDE SE at all.

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: mic on February 21, 2017, 03:06:17 PM

you are right, when i created the Workspace object i imported the Workspace_Desktop_Edition_851.apd template not the one with the "SEP" in ints name, could you tell me what is the difference between them?

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: Kubig on February 21, 2017, 03:41:56 PM

The WDE SE template contains the configuration options regarding to the WDE SE.

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: mic on February 21, 2017, 03:53:45 PM

it is a very important note...thank you so much for your responds Kubig.

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: franklin_n on January 22, 2022, 10:18:48 AM

Hello.

Sorry to open again this topic.

What is the aim of the following configuration? I have a Sip endpoint which is changing sip port frequently and blocking calls.

sipendpoint.policy.endpoint.sip_port_min
sipendpoint.policy.endpoint.sip_port_max

Title: Re: How to change InteractionWorkspaceSIPEndpoint port number?
Post by: Janis on January 22, 2022, 04:41:56 PM

I guess it is just to take another port if one is taken.