Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on February 22, 2017, 10:56:06 AM

Title: Migration for ICON and Genesys Infomart.
Post by: anandapriyan on February 22, 2017, 10:56:06 AM

Team,
We need to migrate the [b]ICON [/b]and [b]Genesys Info mart [/b]Components from [b]8.1 [/b]to [b]8.5[/b]. In the documentation link, I don't see the separate guide to migration. Can you suggest any documents for the migration. ?.

And whether migration is similar to [b]configuration [/b]and  [b]installation [/b]of Genesys components. ?

Title: Re: Migration for ICON and Genesys Infomart.
Post by: anandapriyan on February 22, 2017, 01:29:51 PM

Team,

Any suggestions on the above topic ?

Title: Re: Migration for ICON and Genesys Infomart.
Post by: n3vek7 on February 22, 2017, 06:56:03 PM

If I'm correct, when you install 8.5, setup ask if it's an upgrade and there's SQL script (update_gim.[your-current-version].sql) to run.
(this script is accessible when you installed GIM)

Title: Re: Migration for ICON and Genesys Infomart.
Post by: n3vek7 on February 22, 2017, 06:57:55 PM

For ICON, look at this documentation ; https://docs.genesys.com/Documentation/ICON/latest/ICONMG/MGProcedures

Title: Re: Migration for ICON and Genesys Infomart.
Post by: anandapriyan on February 23, 2017, 12:55:26 PM

Team,
Got the procedure for migration.
Thanks For your Reply

Title: Re: Migration for ICON and Genesys Infomart.
Post by: anandapriyan on March 01, 2017, 10:11:58 AM

Team,

We are upgrading the [b]GIM[/b] to 8.5. And we started running the [b]GIM_Migration job[/b] but it runs continuously without error . But it not getting completed. Kindly looking forward your possible responses.

Title: Re: Migration for ICON and Genesys Infomart.
Post by: cavagnaro on March 01, 2017, 01:41:22 PM

Which error...?

Enviado de meu E6633 usando Tapatalk

Title: Re: Migration for ICON and Genesys Infomart.
Post by: Kubig on March 01, 2017, 02:06:41 PM

And what say logs?