Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: dhilaire on February 24, 2017, 03:16:09 AM

Title: Genesys Rules Engine (GRE) Function for DB Query (IWD/GRE/GRDT/GRAT)
Post by: dhilaire on February 24, 2017, 03:16:09 AM

Can any one provide me a sample or example of a function used in Genesys Rules Development Tool (Ecplipse) to allow me to run a simple query to a Database? Every time I try, I get errors after publishing the rules template to Genesys Rules Authoring Tool (GRAT).

Title: Re: Genesys Rules Engine (GRE) Function for DB Query (IWD/GRE/GRDT/GRAT)
Post by: n3vek7 on February 24, 2017, 04:47:25 AM

What kind of error? Do you have any logs?
Try to create a new project, select the type of project "Route", and you'll have "Database Query Result Access Project"

Title: Re: Genesys Rules Engine (GRE) Function for DB Query (IWD/GRE/GRDT/GRAT)
Post by: RobertH on February 24, 2017, 09:16:36 PM

In grdt you can easily develop custom db lookup. You must be carefull about timeouts. Rules are executed in real time. I would recommend you to think about cashing information to web server memory. And read it localy.

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