Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: anandapriyan on February 24, 2017, 12:40:02 PM

Title: Historical data statistics update in the CCPulse
Post by: anandapriyan on February 24, 2017, 12:40:02 PM

Team,

In which time interval the historical data in the CCPulse will get updated ?.
Kindly looking forward for your valuable suggestions.

Title: Re: Historical data statistics update in the CCPulse
Post by: Kubig on February 24, 2017, 12:43:04 PM

What do mean? Historical data never comes to be updated as you requesting the specific interval for data and there is nothing to update.

Title: Re: Historical data statistics update in the CCPulse
Post by: anandapriyan on February 24, 2017, 12:50:24 PM

Sorry i Misunderstand the Question. How long it will take to display the data in the CCPulse for the historical view from the datamart.

i.e The time period of the data from the data mart to the CCPulse.

Title: Re: Historical data statistics update in the CCPulse
Post by: Kubig on February 24, 2017, 12:55:48 PM

It depends on database performance, but in general the data display not take time.

Title: Re: Historical data statistics update in the CCPulse
Post by: anandapriyan on February 24, 2017, 01:01:57 PM

Thanks for your reply,

And one more doubt, For Example to get the values in the [b]Info mart[/b], it will take around [b]10 minutes[/b] based on the user definition. Similarly is there any [b]options [/b]for the [b]data mart[/b] to load the data .

Title: Re: Historical data statistics update in the CCPulse
Post by: Kubig on February 24, 2017, 01:41:58 PM

Depends on what agg level will you use - if the noagg (1/4 hour) the data will be available each 15 minutes (depends on your ETL configuration)

Title: Re: Historical data statistics update in the CCPulse
Post by: anandapriyan on February 24, 2017, 02:29:27 PM

Team,
Thanks For your reply