Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Shooter on February 25, 2017, 08:52:25 AM

Title: WFM- overstaffing problem
Post by: Shooter on February 25, 2017, 08:52:25 AM

Hi Team,

First time I am doing WFM forecasting.
My staffing requirement looks very high.
I am unsure what did I forget to do ?

Title: Re: WFM- overstaffing problem
Post by: cavagnaro on February 26, 2017, 08:41:47 PM

So...how can we guess what you have done?

Enviado de meu E6633 usando Tapatalk

Title: Re: WFM- overstaffing problem
Post by: n3vek7 on February 28, 2017, 12:39:47 AM

you've targeted a too high objective? (service level usually)