Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Mohamed Saber on February 27, 2017, 03:16:59 PM

Title: Chat Widget
Post by: Mohamed Saber on February 27, 2017, 03:16:59 PM

Hello,
I have deployed Chat widget and all is working well except uploading files, when I upload file from client side, the file transferred to Workspace but i can't see the file in chat, and when i looked at console i found this error ( [b]Cannot read property 'file-name' of undefined[/b] ), and when I made file name, file size, and file id static, i saw the file which i uploaded, but it is not correct because the file data is static, so, I couldn't find where is the error if the widget use the variables before the HTTP request or why these variable doesn't have correct values.

Best Regards,

Title: Re: Chat Widget
Post by: cavagnaro on November 17, 2017, 07:14:25 PM

Just to answer something here, UCS is needed for File transfer. Do you have it on your ChatServer app and on GMS?

Title: Re: Chat Widget
Post by: Kubig on November 20, 2017, 08:45:27 AM

Also check your GMS version as the file transfer is supported since specific version.