Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dionysis on March 02, 2017, 12:26:40 AM

Title: ACW After Internal Call
Post by: Dionysis on March 02, 2017, 12:26:40 AM

Hey guys,
I have an issue with internal-bsns-calls.  My customer has internal-bsns-calls = false and for 99% of their business this is correct.  However, one of their teams is an internal support desk, and they want internal-bsns-calls = true.

So, to the question...  Is there a way to do this on a per call basis?

Title: Re: ACW After Internal Call
Post by: cavagnaro on March 02, 2017, 01:07:43 AM

Nope...
Maybe you will need to install another TServer just to monitor that RP with that setting

Title: Re: ACW After Internal Call
Post by: Dionysis on March 02, 2017, 04:19:48 AM

That's what I'm trying to avoid, installing another SIP Server means a small issue becomes a giant change.

Title: Re: ACW After Internal Call
Post by: RobertH on March 02, 2017, 06:34:04 AM

[quote author=Dionysis link=topic=10178.msg46163#msg46163 date=1488428388]
That's what I'm trying to avoid, installing another SIP Server means a small issue becomes a giant change.
[/quote]
You will need to customize your desktop then.

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