Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on March 02, 2017, 10:31:19 AM

Title: Composer Transfer block issue.
Post by: mic on March 02, 2017, 10:31:19 AM

I am trying to do a call flow in the composer, and the final block is a transfer block, i am trying to transfer the call to the desktop workspace and i assigned this value to the "Destination" property of the block "sip:6001@192.168.75.132:5060"
where the 6001 is the dn of the workspace agent, and 5060 is the sip server port, but it doesn't transfer the call to the workspace and terminates.
note: all of these components are on the same machine foe training purposes.
thanks in advance.

Title: Re: Composer Transfer block issue.
Post by: Kubig on March 02, 2017, 12:20:43 PM

What say SIP server logs? No one has magic ball to figure it out

Title: Re: Composer Transfer block issue.
Post by: livinginnj on March 04, 2017, 02:52:02 AM

What does Media Server logs say. Is BYE or OKAY message ?

Title: Re: Composer Transfer block issue.
Post by: gen_den on March 12, 2017, 03:13:54 PM

Try only 6001 in destination block , it works fine.