Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: OtaS on March 02, 2017, 12:47:46 PM

Title: "The agent is already handling the specified interaction" issue
Post by: OtaS on March 02, 2017, 12:47:46 PM

Hi, just found this great Forum. Hope I won't bother you with a newbie question. Our agent has got this error message (screen attached) when he accepted an inbound email. It's Interaction Workspace.

Can anybody help me where to begin?

screen: http://i.imgur.com/4z8oXd2.png

Thanks for answers

Title: Re: "The agent is already handling the specified interaction" issue
Post by: cavagnaro on March 02, 2017, 01:00:18 PM

Weird
Seems IXN thinks he already has that email with him. Try a WDE reset or a IXN in worst scenario

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Title: Re: "The agent is already handling the specified interaction" issue
Post by: RobertH on March 04, 2017, 07:23:55 PM

Can it hapoen that your interaction database is slow? Possibly ixn server logs can help. Maybe there multiple accept of same interaction occured.

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