Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: cavagnaro on March 02, 2017, 08:07:59 PM

Title: ASR sensitivity error
Post by: cavagnaro on March 02, 2017, 08:07:59 PM

Hi guys,
Building a simple ASR VXML application, however everytime I execute it, it shows this error:

[code]
20170302161907902| 308| 0| FILIHACLAAANGFDMAAAAAAAB| Test| ** ERROR => SVC AFFECT **| -11|  SWI_ERROR_GENERIC| error| NRParameters::setValue | Invalid value '0,50' for parameter 'sensitivity'
[/code]

On MCP:
[code]
2017-03-02 16:02:31.454 DBUG 0073018B-10004011 7132 0C000000 Runtime.cxx:963 RuntimeHelper::GetFloatProperty() Name [sensitivity], value [0.500000]
[/code]

Any clue what can be happening here?

Title: Re: ASR sensitivity error
Post by: livinginnj on March 04, 2017, 02:50:41 AM

On looking at the below logs , the value should be "0.50" instead of "0,50"

Title: Re: ASR sensitivity error
Post by: cavagnaro on March 04, 2017, 09:26:53 PM

Yeah, however can't figure out why that conversion happens nor where. MCP logs show the value correctly with a period.

Enviado de meu E6633 usando Tapatalk

Title: Re: ASR sensitivity error
Post by: cavagnaro on March 16, 2017, 10:40:58 PM

Well fixed this by applying all current user settings to whole system users. Some issue at initial Windows installation