Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: szs5tim on March 03, 2017, 07:22:03 AM

Title: Historical reporting on Chat media
Post by: szs5tim on March 03, 2017, 07:22:03 AM

Hi guys,

How can I save historical data for chat?
In the strategy at route interaction properties a selected my variable which has the VQ name but there is no information  >:(

Any ideas?

Thanks,
Zsolt

Title: Re: Historical reporting on Chat media
Post by: RobertH on March 03, 2017, 07:55:01 AM

Chat is yet another eservices interaction. You must have something wrong done. Check ixn server log. It must distribute event to reporting engine. Then check the reporting engine logs. It must receive it.

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