Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on March 06, 2017, 07:15:52 PM

Title: Installing LCA on linux redhat 6
Post by: najwan on March 06, 2017, 07:15:52 PM

Hi
I need to know how to install the LCA on my redhat machines that will run the recording applications.
Aprecciate your help and thanks in advance

Title: Re: Installing LCA on linux redhat 6
Post by: vjicecool on March 06, 2017, 07:24:24 PM

After unzipping it
Move the downloaded application folder to /Genesys/Apps
from the lca folder
do run.sh folder
it will install the lca
enter details as necessary

Title: Re: Installing LCA on linux redhat 6
Post by: Kubig on March 06, 2017, 08:15:46 PM

Download appropriate version of LCA from Genesys site -> untar it -> use install.sh for install wizard -> use run.sh under install folder to run app or /etc/init.d/gctilca start (do not remember the exactly name, but it does not matter at all).

Title: Re: Installing LCA on linux redhat 6
Post by: najwan on March 07, 2017, 06:24:48 AM

Thanks Dears for your reply but when running the install.sh command I am getting the following error:
Can you please advise

[root@GIRCEITCON lca]# /bin/sh install.sh
cp: cannot stat `ospatchlist.txt': No such file or directory
/tmp/2017_03_07_12_20_10_25589/install.sh: ./gunzip: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory
tar: This does not look like a tar archive
tar: Exiting with failure status due to previous errors
/tmp/2017_03_07_12_20_10_25589/install.sh: ./gunzip: /lib/ld-linux.so.2: bad ELF interpreter: No such file or directory
tar: This does not look like a tar archive
tar: Exiting with failure status due to previous errors
/tmp/2017_03_07_12_20_10_25589/install.sh: line 95: ./Perl: No such file or directory
/tmp/2017_03_07_12_20_10_25589/install.sh: line 85: ./cleanup.sh: No such file or directory
rm: cannot remove `lca.pl': No such file or directory

Title: Re: Installing LCA on linux redhat 6
Post by: Kubig on March 07, 2017, 09:53:33 AM

The required libraries are missing. Install glibc,compat-lib and libstdc (as is mentioned in documentation)