Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: najwan on March 07, 2017, 03:44:45 PM

Title: Recording/ installing the web service HTCC
Post by: najwan on March 07, 2017, 03:44:45 PM

We are installing recording and we are following the document HTCC 8.5.2 to deploy the web application
we reached where we have to install the GWS by running and getting the below error:

[root@GIRCEITCON gws]# rpm -ivh --prefix /usr/src/gws gws-8.5.201.61-4.noarch.rpm
error: Failed dependencies:
        java-1.8.0 = 1.8 is needed by gws-4:8.5.201.61-4.noarch

when checking the java version:

[root@GIRCEITCON gws]# java -version
openjdk version "1.8.0_121"
OpenJDK Runtime Environment (build 1.8.0_121-b13)
OpenJDK 64-Bit Server VM (build 25.121-b13, mixed mode)
[root@GIRCEITCON gws]#

And M not able to install java because I have the most updated version morever I tried to add an environement variable as below:

JAVA_HOME=:/usr/lib/jvm/jre-1.8.0-openjdk-1.8.0.121-0.b13.el6_8.x86_64/bin

But always getting the same error
can u please adivse if someone has face this issue before

Title: Re: Recording/ installing the web service HTCC
Post by: Dionysis on March 07, 2017, 06:18:26 PM

I had the same issue recently.  The problem is because rpm isn't aware of your Java install.

To fix, remove Java, then install it again using rpm.  Then it will work.

Title: Re: Recording/ installing the web service HTCC
Post by: najwan on March 08, 2017, 06:21:35 AM

Thanks Dionysis for your reply but actually as i Know my redhat machine is dependent on Java 1.6 and I have other applications currently installed depending on Java 1.8 so I am affraid to uninstall the java and screw up my machines and having again to do things from scratch.
Can you please provide the steps of how to properly uninstall the JAVA in safe way. Thanks

Title: Re: Recording/ installing the web service HTCC
Post by: cavagnaro on March 08, 2017, 09:16:19 AM

Well...that is kinda a very different situation sir. You need to talk maybe with your Linux admin and see the best option there as we can't have a clue on how your server and other apps are installed.
Better get a single server for Genesys and not mess with other apps

Enviado de meu E6633 usando Tapatalk

Title: Re: Recording/ installing the web service HTCC
Post by: Kubig on March 08, 2017, 10:03:42 AM

For GIR the IRWS is used currently, not the WWS (formerly HTCC). IRWS is not RPM based.

Title: Re: Recording/ installing the web service HTCC
Post by: Dionysis on March 08, 2017, 01:30:16 PM

Ok, so that's the Genesys fix for exactly your problem.  But, you could try installing your rpm and ignore dependencies.  I have no idea if the actual application will have issues after doing this, but you'll probably find out pretty quickly.  ;)

eg.
rpm -ivh --nodeps --prefix /usr/src/gws gws-8.5.201.61-4.noarch.rpm