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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Rajnish@49 on March 08, 2017, 09:11:25 PM

Title: Outlook form based email are showing blank data in WDE 8.5
Post by: Rajnish@49 on March 08, 2017, 09:11:25 PM: Hello Team,

Email interaction(WHich contains outlook/VB.net form based contents like pre-defined labels, text box/drop down etc), When these kind of email is delivered to agent on WDE 8.5.109.16.6. It displays blank email on WDE client but same shows all forms correctly when it is opened on outlook. Request you to please share how can we make these form based emails working on WDE- client.

Thanks,
Rajnish
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: vjicecool on March 08, 2017, 09:14:27 PM: What about the Subject/Content of the email?
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: Rajnish@49 on March 09, 2017, 10:49:35 AM: We can see the subject, But the body contents which holds forms, labels, text box, drop down are missing. Can we have some setting in WDE client to handle these kind of emails or Some way to handle these form based email in Genesys.

Thanks,
Rajnish
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: cavagnaro on March 09, 2017, 12:08:14 PM: Those are not supported by WDE. Won't work.

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Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: n3vek7 on March 09, 2017, 01:09:18 PM: I guess it's a webform. Look at Genesys samples to see how to attach kvp to the ixn and maybe you could use media type webform instead of email.
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: cavagnaro on March 09, 2017, 01:38:17 PM: No, it is an Outlook Form which calls specific Outlook controls and DLLs inside only Outlook.
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: n3vek7 on March 09, 2017, 01:40:27 PM: [quote author=cavagnaro link=topic=10200.msg46285#msg46285 date=1489066697]
No, it is an Outlook Form which calls specific Outlook controls and DLLs inside only Outlook.

[/quote]

Oh, didn't know Outlook had this feature. Than you're right. :)
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: cavagnaro on March 09, 2017, 01:43:15 PM: Yeah, it's nice inside Microsoft Office world but is a closed environment.

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Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: Rajnish@49 on March 09, 2017, 01:55:22 PM: Hello All,

Thanks for your reply!!

Can we create a custom Web form page in MS.NET and will that be supported by WDE, as WDE is also MS.Net based application? If yes, Please share the setting needs to done on WDE end.

Thanks,
Rajnish
Title: Re: Outlook form based email are showing blank data in WDE 8.5
Post by: cavagnaro on March 09, 2017, 01:59:23 PM: Hi,
Please refer to supported formats on WDE emails. You can't even show embedded images as they are not standard email definitions.
Only correct formated emails definition is supported.
On the email you could send a link to the webform and then it would work.
There is no magic setting at WDE

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