Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Dimitry on March 10, 2017, 08:12:13 AM

Title: workspace dial pad option
Post by: Dimitry on March 10, 2017, 08:12:13 AM

Hi ,

In the WDE desktop , I want to display the Dialpad for both PSTN and SIP based calls .  This works fine for SIP based calls but for PSTN based agents (TDM) as the call is accepted the dial pad is not shown . Is there any reason ?

I could assign the workspace privilege against the role as GA is not listing the workspace privilege when I click the Role privilege tab in GA.

Could anybody help ?

Title: Re: workspace dial pad option
Post by: lobs on March 29, 2018, 10:39:31 PM

Hi dimitry any update? I have the same problem

Title: Re: workspace dial pad option
Post by: cavagnaro on March 29, 2018, 11:22:00 PM

Established Event is ok?
There could be a missing event


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