Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: borkokrz on March 11, 2017, 06:51:49 PM

Title: OCS with ISCC - vol.II
Post by: borkokrz on March 11, 2017, 06:51:49 PM

There is on our forum this topic: [url=http://www.sggu.com/smf/index.php/topic,7084.msg30533.html]http://www.sggu.com/smf/index.php/topic,7084.msg30533.html[/url]

Question to cavagnaro:
What is ANI and DNIS on OXE side in EventRinging on agent place? I suppose DNIS is equal to number of external routing point. But what about ANI?

I have similar setup, but with TServer/OXE/VAD outbound dialing and SIP Agents in case of success call. The problem is that ANI in EventRinging on SIP side equals to PSTN trunk name on OXE side. Besides attached data on SIP side there isn't any information about  dialled customer number. Without additional setup this causes problems with NICE recorder connected to both TServers.

Question to everyone:
Do you know if there is a possibility on OXE side, to pass dialed number in initial INVITE message? Or override ANI during ISCC transfer? 

Title: Re: OCS with ISCC - vol.II
Post by: borkokrz on March 13, 2017, 03:32:03 PM

Problem partially resolved. If I receive CONNECTED_NUMBER in DSS1 signaling, then with Outbound Caller ID functionality on TServer A4400(CPNDigits) side, on TRouteCall I'm able to override ANI presented to SIP Server.

If I receive empty CONNECTED_NUMBER (this happens in small amount of calls), then AttributeANI is successfully overrided, unfortunately AtributeOthedDN on SIP side equals 'anonymous' string.
 

Title: Re: OCS with ISCC - vol.II
Post by: cavagnaro on March 13, 2017, 04:49:27 PM

Which Genesys versions are you running?

Enviado de meu E6633 usando Tapatalk

Title: Re: OCS with ISCC - vol.II
Post by: borkokrz on March 13, 2017, 05:20:01 PM

In general - the newest (almost). TServer A4400 8.1.6, SIPServer 8.1.101, OCS 8.1.5.