Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Gef Buneri on March 13, 2017, 10:10:24 AM

Title: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Gef Buneri on March 13, 2017, 10:10:24 AM

Hi all. Where do I could find deeper informations about GVP architecture and server/processes roles?

I mean the role a specific element is intended for: IPCM, IPCS, EMPS, EMS, etc. and for processess running on IPCM, i.e.

[img]http://web.tiscali.it/modifiche/ipcm_procs_001.png[/img]


Regards.

Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Kubig on March 13, 2017, 10:47:40 AM

Try to check the available documentation for GVP 7.x

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Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Gef Buneri on March 13, 2017, 12:48:33 PM

Hi Kubig, thanks. Already tryed searching for processes names in docs I have, but no result...

Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: n3vek7 on March 13, 2017, 12:53:18 PM

The only docs I saw a description of process is in Training documentation (deployment course).
I don't have my book with me, but let me check my gvp deployment course materials this evening (I'm eastern time  :))

Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Gef Buneri on March 13, 2017, 12:54:53 PM

Thanks a lot, n3v.

Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: cavagnaro on March 13, 2017, 12:55:04 PM

For process names there is no specific documentation, never have been for any Genesys product or similar...
You learn them by installing and following installation path and the product they belong to.

Why you need this info? Troubleshooting? Don't think so as you may only need to reset GVP processes via SCI only.




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Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Adam G on March 13, 2017, 01:01:00 PM

FYI: ...some processes will have unique instance names and they can be auto-invoked and auto-terminated too....

Title: Re: Wich doc for deeper knowledge about GVP servers/processes role.
Post by: Gef Buneri on March 13, 2017, 01:04:48 PM

Thanks Cav & Adam. @Cav, just trying to go deeper in architecture understanding to support at my best migration of the "hardware" mantainance to our new Managed Operation area.