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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: prb75 on March 14, 2017, 02:07:20 AM

Title: ORS Error - Script does not have an application
Post by: prb75 on March 14, 2017, 02:07:20 AM

So I have a URI specified in the script object but I always get this exception and no session is started.
Does anyone have any ideas what the problem might be?
The same application is running fine in other environments ...


16261 22:00:54.071 {SessionManager:2} Error processing routing Script [XXXXXXXXXX] associated with device [XXXXXXXXXX]
16262 22:00:54.071 {SessionManager:2} DN[XXXXXXXXXX] does not have an application specified

Title: Re: ORS Error - Script does not have an application
Post by: cavagnaro on March 14, 2017, 02:12:53 AM

Did you provisioned the DN with the ORS settings?

Title: Re: ORS Error - Script does not have an application
Post by: prb75 on March 14, 2017, 02:22:06 AM

Yes I have provisioned the DN to the script. 

Title: Re: ORS Error - Script does not have an application
Post by: n3vek7 on March 15, 2017, 08:22:46 PM

Is your DN in the Orchestration? Any fetch error?

Title: Re: ORS Error - Script does not have an application
Post by: TheDarkestStar on April 17, 2017, 07:55:36 PM

What about the permissions?

Title: Re: ORS Error - Script does not have an application
Post by: Kubig on April 18, 2017, 04:56:21 AM

It seems like incorrect configuration on DN level for Orchestration - check your deployment and follow the documentation