Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Vic on January 01, 1970, 12:00:00 AM

Title: usependingworkmode and its repercussions
Post by: Vic on January 01, 1970, 12:00:00 AM

G3 ACW elated work is filling up my schedule and I have realized that I do not fully understand it.

There is an option called usependingworkmode. It allows user to specify ACW after the call is released. Without this option, it seems like agent goes into Busy state and not ACW. Can't it be preset in PBX? And what is wrong with issuing ACW request with Release request? Why the need for this option?

Thanks in advance.

Title: usependingworkmode and its repercussions
Post by: Superglide on January 01, 1970, 12:00:00 AM

From the Manual

ASAI Pending Work Mode Change
Allows ASAI applications to change the current work mode of an agent while that agent is busy on a call. The change is a pending change that will take effect as soon as all the current calls are cleared.