Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: kip1 on March 22, 2017, 12:18:41 PM

Title: Missing URS requests in Log
Post by: kip1 on March 22, 2017, 12:18:41 PM

Hi, when debugging with Kazimir I am missing URS requests in log such as RequestRouteCall. All I see is RequestSetCallInfo and RequestSetDNInfo. A little help? ??? ::)

Title: Re: Missing URS requests in Log
Post by: Kubig on March 22, 2017, 12:23:45 PM

Is the strategy on URS level executed at all? Try to post the log covering your problem.

Title: Re: Missing URS requests in Log
Post by: kip1 on March 22, 2017, 02:30:50 PM

Yes, operational we are ok. But I can not recall which part of the log section in URS application is missing. As far as I remember it shouldn`t be in T-Server log section...

Title: Re: Missing URS requests in Log
Post by: Kubig on March 22, 2017, 02:33:51 PM

Do not understand the latest reaction from your site.

In general, check the "log" section on URS object whether it met your requirements for logging (verbose level, segment, etc.)

Title: Re: Missing URS requests in Log
Post by: cavagnaro on March 22, 2017, 02:43:17 PM

What is he trying to say? Kip we have no clue on what you are looking at on your logs, that is why you need to show us.

Hey guys, the thing that does that thing on the engine is missing... You have seen it out know how to fix it??

This is you right now

Enviado de meu E6633 usando Tapatalk

Title: Re: Missing URS requests in Log
Post by: vjicecool on March 22, 2017, 07:04:19 PM

[quote author=kip1 link=topic=10228.msg46422#msg46422 date=1490193050]
Yes, operational we are ok. But I can not recall which part of the log section in URS application is missing. As far as I remember it shouldn`t be in T-Server log section...
[/quote]

I am thinking you might have seen only half part of the log file not the full.

conn id's will be displayed in multiple log files.
so you need all log files from start to end to investigate

Title: Re: Missing URS requests in Log
Post by: terry on March 23, 2017, 12:11:31 AM

Sorry, just in case may be to check it is really URS logs.
Basically URS by itself never issues requests like RequestSetCallInfo and RequestSetDNInfo and they shouldn't be in URS log (if only not unlikely case that some strategy begins to issue them)

Title: Re: Missing URS requests in Log
Post by: kip1 on April 20, 2017, 07:20:50 AM

[quote author=terry link=topic=10228.msg46431#msg46431 date=1490227891]
Sorry, just in case may be to check it is really URS logs.
Basically URS by itself never issues requests like RequestSetCallInfo and RequestSetDNInfo and they shouldn't be in URS log (if only not unlikely case that some strategy begins to issue them)
[/quote]

My bad. I was quoting T-Server logs. Nevertheless, after restarting T-Server it is ok.