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Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: mic on March 29, 2017, 10:41:07 AM

Title: Workspace Sipendpoint issues within the BEP solution ???
Post by: mic on March 29, 2017, 10:41:07 AM

the workspace sip endpoint can't be started and the following lines are in the IInteraction Workspace log :




ndpointCommunication - Exception occurs while starting SIP Endpoint SDK Application.
Exception is System.ComponentModel.Win32Exception (0x80004005): The system cannot find the file specified
  at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)

ERROR ndpointCommunication - Try to start SIP Endpoint on upper folder

WARN  nicator.ConfigParser - SetSearcher, the configuration server is not connected



ERROR ndpointCommunication - The IW SIP Endpoint is not available at this time. Exception while communicating with Endpoint:
System.ServiceModel.EndpointNotFoundException: There was no endpoint listening at net.pipe://localhost/SIPPipe8889_g1-core-p.genesys:5060/8889
that could accept the message. This is often caused by an incorrect address or SOAP action. See InnerException,
if present, for more details. ---> System.IO.PipeException: The pipe endpoint 'net.pipe://localhost/SIPPipe8889_g1-core-p.genesys:5060/8889'
could not be found on your local machine.



how can i solve this issue?

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: cavagnaro on March 29, 2017, 01:14:23 PM

I have installed that and had no issues there. You can just download the latest version from Support site and install it as well as WDE version.


Enviado de meu E6633 usando Tapatalk

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: n3vek7 on March 30, 2017, 03:29:15 PM

Last time I saw this error, SIP EndPoint of WDE / IWS was not installed. Basic question, but is it installed? (it is not installed by default when installing Workspace)

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: Adam G on March 30, 2017, 03:58:30 PM

Issue was port related. Solved.

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: Jacques L on July 25, 2017, 10:51:41 AM

Good day Adam G, please provide more info related to your resolution mentioned in your post above?
Thank you

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: mic on July 26, 2017, 11:43:26 AM

Dear Jacques,
makes sure that the sip end point port number is not taken by another application especially the sip server, since the default range of the sip endpoint port starts with 5060.
plus make sure that the sip end point folder  is inside of the Workspace directory.

Title: Re: Workspace Sipendpoint issues within the BEP solution ???
Post by: Jacques L on July 27, 2017, 10:16:04 AM

Thank you mic.