Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Amy on March 29, 2017, 02:52:36 PM

Title: genesys SDK geting statistics of VAG
Post by: Amy on March 29, 2017, 02:52:36 PM

hello ,

I have been working with genesys SDK and i am asked to collect statistics of each agent of a VAG but i am only getting a statistic for the whole group.
Any ideas ?

Thx  ;D

Title: Re: genesys SDK geting statistics of VAG
Post by: cavagnaro on March 29, 2017, 03:19:18 PM

Using StatServer SDK you may need to gather the information for agents that match the VAG query and then get the stats for them.
If you are monitoring the group then that is what you will get.

Title: Re: genesys SDK geting statistics of VAG
Post by: Amy on March 29, 2017, 03:44:14 PM

Thx for your quick answer.

I see what you mean but i have multiple VAGs with different queries and i want to make a sample of code that do this work for all of them.Assuming that i have
1000 (may be a lot more) agents within the first VAG and 1000 within the second implementing this solution is time consuming (the execution time will be slow)
don't you think ? 

Title: Re: genesys SDK geting statistics of VAG
Post by: cavagnaro on March 29, 2017, 04:14:32 PM

Why? That is why you create functions...
For each...?
What you ask is not an easy task, therefore the solution will not be simple.