Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Zilan on January 01, 1970, 12:00:00 AM

Title: Reporting on Brio and CCPulse
Post by: Zilan on January 01, 1970, 12:00:00 AM

How can I my CallCenter supervisor monitor from CCPulse number of TotalNumberInboundCall with duration TotalInboundCallTime X sec ie below 10sec and above 10sec etc. How about CCA historical report

Title: Reporting on Brio and CCPulse
Post by: Jorge on January 01, 1970, 12:00:00 AM

Go to the StatServer and create the time range for example 0:10 and the others that you need, then in CCPulse create a template with totalcall and select the time range created.