Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: ragulkumar on April 05, 2017, 04:19:54 AM

Title: CCPulse Installing Historical Reports
Post by: ragulkumar on April 05, 2017, 04:19:54 AM

Hi,

I have installed CCPulse. Real time reporting is working fine. But the historical view is disabled in CCPulse.

I have configured the connections Statserver, Configuration server , Datasource db server, datamart ETL.

Kindly let me know how to enable the historical view in ccpulse and let me know if i missed anything.

Title: Re: CCPulse Installing Historical Reports
Post by: Adam G on April 05, 2017, 10:28:04 AM

[i]"...But the historical view is disabled in CCPulse..."[/i]

...enable the historical views?

Title: Re: CCPulse Installing Historical Reports
Post by: cavagnaro on April 05, 2017, 12:56:03 PM

Check Dbserver logs. Won't work neither if something is wrong with DB connection...

Adam, how? By default when you add the Etl you are enabling the historical views...

Check also that, on ccpulse app you need only connection to StatServer and Etl

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Title: Re: CCPulse Installing Historical Reports
Post by: Adam G on April 05, 2017, 02:05:54 PM

Apologies - I was being obtuse. :)

Check also App permissions for the user - need access to the associated historical reporting apps/elements

Title: Re: CCPulse Installing Historical Reports
Post by: cmpark on April 08, 2017, 01:23:44 PM

check connection of DAP in CCPulse application

Title: Re: CCPulse Installing Historical Reports
Post by: cavagnaro on April 08, 2017, 02:33:47 PM

? There is no need of a DAP in CCPulse

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Title: Re: CCPulse Installing Historical Reports
Post by: cmpark on April 10, 2017, 08:25:49 AM

CCPulse need to connection data-mart DAP for historical view

Title: Re: CCPulse Installing Historical Reports
Post by: ragulkumar on April 10, 2017, 12:07:51 PM

I have tried giving connection (Datamart DAP), still it does not work.

Do we need to run ETL runtime to enable historical view? Please guide.

Title: Re: CCPulse Installing Historical Reports
Post by: cavagnaro on April 10, 2017, 12:45:58 PM

False, CCPulse just need a connection to ETL application, this Etl application does have a DAP connection to DM DB. Please don't confuse the user ;)

As said, please verify logs of dbserver

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Title: Re: CCPulse Installing Historical Reports
Post by: ragulkumar on April 11, 2017, 11:10:12 AM

I have added Datamart ETL this time, it is working fine. Thanks for your support.