Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: Arun (JKT-ID) on April 05, 2017, 03:41:50 PM

Title: Need Active AMD for Outbound Call
Post by: Arun (JKT-ID) on April 05, 2017, 03:41:50 PM

Hi All,

Everyone done already for active AMD ??

I had problem with AMD actived, call always detect "SITINVALIDUnknown" not "AnsweringMAchine"

Need Advise for the AMD Configuration.


Thank you.
GNA

Title: Re: Need Active AMD for Outbound Call
Post by: cavagnaro on April 05, 2017, 04:37:12 PM

AMD...where? MCP? Audiocodes? External detector?

Some traces would be nice

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Title: Re: Need Active AMD for Outbound Call
Post by: Arun (JKT-ID) on April 06, 2017, 03:57:23 AM

on MCP

Title: Re: Need Active AMD for Outbound Call
Post by: cavagnaro on April 06, 2017, 01:23:01 PM

Ok and logs?

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Title: Re: Need Active AMD for Outbound Call
Post by: cmpark on April 08, 2017, 01:22:08 PM

check 'full_positive_am_detection' option in OCS

Title: Re: Need Active AMD for Outbound Call
Post by: Amy on April 14, 2017, 04:32:12 PM

i think you should set "record_processed" option to "false" in OCServer section of the OCS

Title: Re: Need Active AMD for Outbound Call
Post by: Arun (JKT-ID) on July 12, 2017, 10:30:36 AM

Hi CMPARK,

Thank you it is Work...!!!!





Rgds,
GNA