Genesys CTI User Forum

Genesys CTI User Forum => Genesys CTI Technical Discussion => Topic started by: vjicecool on April 06, 2017, 05:51:51 PM

Title: Total Answered - Not updating in CCPulse
Post by: vjicecool on April 06, 2017, 05:51:51 PM

Have an agent who took 20+ calls.
i checked the t-server to make sure he actually received the calls. I see event ringing status has been updated with stat server in the t-server logs.

where as ccpulse doesn't update the same thing in the report

Title: Re: Total Answered - Not updating in CCPulse
Post by: Tambo on April 06, 2017, 09:47:40 PM

real time or historical?

have you monitored agent real time?

is agent registered at correct DN?

have you looked at an extension view real time to make sure they match?